Thursday, December 20

Good Customer Service...It's Still Around!!!

My son has had a V-Smile for the past two years and just LOVES playing game on it!!! Except for the fact that recently the controller gets stuck and stopped working, so we had to replace it...and that the system itself only works when it wants too ........very temperamental, I guess!! So I felt sorry for my son...he would want to play and get so aggravated that it would not work.....

So I called up V-Tech (the company that makes it) and told them what was happening...and they said send it back and we will sent out a new system. I did have to pay $11 to send it back insured, but today we received a new one in the mail (took about 10 days only!) ...the whole system, a controller, game console, and game!! I am very impressed with the customer service!! My sister said she was going to purchase one for my niece (she loves playing the Dora game at our house on it!) but said with all the problems i was having with ours, she was having second thoughts.....But wait until I tell her how great the customer service was!! Anymore customer service stinks most everywhere.....but I guess good customer service is still out there!!!

2 comments:

SkyLaur said...

I know how you like to wake up at the butt-crack of dawn to get all the deals, so I thought I'd pass this on...

I was just at Old Navy, and the cashier told me that they are opening up at 5am this Saturday, (dec. 22) and the first 100 customers get a free $20 gift card just for being there...no purchase required...if only I could wake up that early!

Miss Mommy said...

I am DONE all my shopping...BUT this may entice me to shop for myself on Saturday...LOL...LOL!!!